Terms & Conditions

1. General Terms

These Terms and Conditions apply to your use of the M & M Tour and Travels website and to enquiries or bookings made with our team. By using this website or proceeding with a booking, you agree to read and follow the terms communicated to you. A specific written quotation, itinerary or booking confirmation may contain additional terms that apply to that service.

2. Enquiries, Quotations and Booking Confirmation

An enquiry or request for a quotation does not by itself create a confirmed booking. A booking will be treated as confirmed only after our team has communicated acceptance and the applicable booking requirements, including any advance payment, have been completed as advised.

Package details, availability and quoted prices are subject to confirmation at the time of booking. Please check the traveller names, travel dates, itinerary, inclusions, exclusions and other details in your confirmation promptly and report any error before travel.

3. Package Prices and Payments

Prices may depend on travel dates, group size, vehicle category, hotel category, room occupancy, availability, exchange rates, taxes and the services requested. A quotation should be treated as valid only for the period and conditions stated in that quotation.

Payment amount, payment schedule, accepted payment method and any balance due will be communicated by our team for the particular booking. Please obtain and retain payment acknowledgement. Do not rely on verbal changes to a quotation unless they are confirmed by us in writing or through an official communication channel.

4. Itinerary, Hotels and Transportation

Tour itineraries are planned around the agreed route, travel dates and services. Actual travel times and sightseeing order may change due to traffic, road conditions, weather, local restrictions, operational requirements or other circumstances outside our reasonable control.

Hotel names or categories, room arrangements, vehicle type and transport details will be as specified in the confirmed itinerary or booking communication. Any requested upgrade, change or additional service may involve an extra charge and is subject to availability.

5. Inclusions and Exclusions

Only the services expressly listed as included in your confirmed quotation or itinerary form part of the package. Unless specifically mentioned as included, items such as personal expenses, meals, tips, entry tickets, permits, travel insurance, additional sightseeing, room-service charges, laundry, medical expenses and expenses arising from delays or changes are not included.

Please review the written inclusions and exclusions carefully before making payment. If any item is unclear, ask our team for written clarification before confirming.

6. Traveller Documents and Responsibilities

Each traveller is responsible for carrying valid identification and any passport, visa, permit, consent letter or other documents required for the journey. Requirements can vary by nationality, destination, age and current government rules. Travellers should verify current requirements with the relevant authorities before departure.

Please provide accurate traveller names and details when requested. Incorrect or incomplete information may affect hotel, transport, permit or border arrangements and may result in additional costs or denied service.

7. Traveller Conduct, Health and Safety

Travellers are expected to follow applicable laws, local rules, safety instructions and reasonable directions from drivers, guides, hotels and activity operators. Please inform us in advance about relevant mobility, dietary or other requirements so that we can advise whether they can be accommodated.

Travellers are responsible for their personal belongings and for assessing their own fitness for planned activities. We recommend that travellers consider suitable travel and medical insurance for their trip.

8. Cancellation, Changes and Refunds

Cancellation charges, amendment fees, refund eligibility and processing timelines depend on the services booked, supplier rules, timing of the request and the specific cancellation terms shared at the time of booking. Hotels, transport operators, airlines and activity providers may apply their own non-refundable or date-based charges.

Please submit cancellation or change requests to us in writing through an official contact channel. We will communicate the applicable supplier charges and any eligible refund after reviewing the booking. Any refund, where due, will be processed after the relevant supplier adjustments and verification. Do not assume that an advance payment is refundable unless the applicable written booking terms say so.

If M & M Tour and Travels needs to change or cancel an arrangement due to operational, safety, weather, road, government or supplier-related circumstances, we will communicate available alternatives or applicable refund options in line with the confirmed booking terms and supplier conditions.

9. Events Beyond Reasonable Control

We are not responsible for delay, interruption or non-performance caused by circumstances beyond reasonable control, which may include severe weather, natural events, road closures, strikes, public disturbances, government orders, border restrictions, health emergencies, security events or supplier failure. We will make reasonable efforts to communicate material changes and assist with practical alternatives where possible. Additional costs arising from such events will be handled according to the booking terms and the relevant supplier policies.

10. Third-Party Service Providers

Some parts of a tour may be delivered by independent hotels, transport operators, guides, airlines, activity organisers or other suppliers. Their services may be governed by their own terms and conditions. Where a concern relates to a third-party service, we will assist with communication where reasonably possible, but the supplier’s applicable rules may determine availability, changes, cancellation or compensation.

11. Website Information and Use

We make reasonable efforts to keep website information useful and current, but package descriptions, photographs, routes, indicative prices and availability may change. Website content is general information and is not a final booking offer unless expressly confirmed in writing. You agree not to misuse the website, attempt unauthorised access, interfere with its operation or submit misleading information.

12. Responsibility and Limitations

Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable law. To the extent permitted by law, our responsibility is limited to the services expressly accepted and confirmed by us. We are not responsible for losses arising from inaccurate information supplied by a traveller, failure to carry required documents, personal negligence, independent third-party acts or events beyond our reasonable control.

13. Complaints and Dispute Resolution

If you have a concern during a trip, please notify our team as soon as reasonably possible so that we have an opportunity to understand and address it. We encourage customers to first seek resolution through direct communication with us. These terms are subject to applicable laws of India, and disputes shall be handled by competent courts having jurisdiction, subject to applicable law.

14. Changes to These Terms

We may revise these Terms and Conditions from time to time. Updates will be published on this page. The terms communicated in a specific confirmed booking may continue to govern that booking to the extent stated in the booking confirmation and permitted by law.

15. Contact for Booking Questions

For clarification about a quotation, booking, cancellation request or these Terms and Conditions, please contact M & M Tour and Travels using the details below.