Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information you provide to M & M Tour and Travels through this website, telephone calls, email, WhatsApp messages, enquiry forms or other direct communication. It describes how we may collect, use, store and share that information while responding to your travel enquiry or providing a requested service.

2. Information We May Collect

Depending on your enquiry and booking requirements, we may collect information such as:

• Name, mobile number, email address and contact preferences.
• Travel dates, destination preferences, number of travellers, itinerary requirements and package choices.
• Information needed to coordinate requested transport or accommodation arrangements.
• Messages, feedback and other details you choose to share with us.
• Basic technical information generated when you use the website, such as browser type, device information, pages visited and approximate usage data, where available through website tools.

Please do not send payment card details, passwords or other highly confidential information through ordinary enquiry forms or chat messages.

3. How We Use Your Information

We may use the information you share to respond to enquiries, prepare or customise tour proposals, communicate booking details, coordinate travel-related arrangements, provide customer support, improve our website and services, maintain business records, and address complaints or legal requirements.

We may also use your contact details to send service-related updates about an enquiry or confirmed booking. Promotional messages will be sent where permitted and, where required, with your consent. You may ask us to stop promotional communication.

4. When Information May Be Shared

To fulfil a travel request, relevant details may need to be shared with service providers such as hotels, transport operators, guides, activity providers or other suppliers involved in your itinerary. We aim to share only information reasonably required for the requested arrangement.

Information may also be disclosed to professional advisers, technology/service providers supporting our business, or government and law-enforcement authorities where disclosure is required by applicable law. We do not describe this as a sale of your personal information.

5. Travel Documents and Third-Party Arrangements

Some international travel arrangements, including travel to Nepal, may require identity, passport, visa, permit or other traveller information. We will request such details only when they are relevant to the service being arranged. The relevant hotel, carrier, transport provider, authority or other supplier may process information under its own terms and privacy practices.

You should review the applicable terms of third-party providers before sharing information directly with them.

6. WhatsApp, Calls and External Links

If you contact us through WhatsApp, telephone, email or a social media platform, that communication is also subject to the privacy terms of the relevant service provider. Our website may contain links to third-party websites or platforms. We are not responsible for the content, security or privacy practices of external websites; please review their policies separately.

7. Cookies and Website Analytics

Our website or its hosting and analytics tools may use cookies or similar technologies to support website functionality, understand traffic and improve visitor experience. You can manage cookies through your browser settings. Disabling certain cookies may affect how some website features work. Any analytics or advertising services used on the website may process technical data under their own policies.

8. Data Security and Retention

We take reasonable practical steps to protect enquiry and booking information from unauthorised access, loss, misuse or disclosure. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to respond to enquiries, manage bookings, maintain business and accounting records, resolve disputes and meet applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Choices and Requests

You may contact us to request access to, correction of or deletion of personal information you have shared with us, subject to applicable law and legitimate record-keeping requirements. You may also ask us to stop sending promotional messages. We may need to verify your identity before acting on a request.

10. Children’s Information

Our website and travel services are not intended to invite children to independently submit personal information. Where a booking involves a minor, a parent, guardian or responsible adult should provide and manage the required information and permissions.

11. Updates to This Policy

We may update this Privacy Policy when our website, business practices or applicable requirements change. The revised version will be published on this page with an updated effective date. Please review this page periodically.

12. Contact Us

If you have a question, concern or request relating to this Privacy Policy or the information you have shared with us, please use the contact details below.